About Us

Professional Digital Services for Businesses and Individuals

Solths is a digital services platform operated by SITEALERA, INC., providing creative, technical, marketing, and content services to businesses, entrepreneurs, professionals, and individuals.

Our services include Development & IT, Logo Design, Video & Audio, Marketing, and Writing & Translation.

All services offered through Solths are digital services. Customers purchase a defined service or project scope, and completed work is delivered electronically. We do not sell or ship physical products.

Our goal is to provide clear service information, transparent project requirements, reliable communication, and digital deliverables that correspond with the service purchased and the specifications agreed upon with the customer.

What We Offer

Development & IT

We provide development and information technology services to support customers with their websites, digital platforms, and technical requirements. Depending on the selected service, work may include website development, WordPress customization, technical configuration, troubleshooting, implementation, and other development-related tasks defined in the applicable service description.

Logo Design

We provide logo design services based on each customer’s business requirements, preferred visual direction, and selected service package. Deliverables may include logo concepts, design refinements, approved final artwork, and specified digital file formats. Applicable revision allowances and delivery requirements are described in the relevant service offering or confirmed before work begins.

Video & Audio

Our video and audio services cover digital multimedia content for websites, presentations, promotional materials, social media, branding, and other agreed applications. Depending on the selected service, deliverables may include video editing, audio editing, multimedia production, and other creative digital materials.

Marketing

Our marketing services support businesses and individuals with their online communication and promotional requirements. Depending on the selected service, work may include marketing content, digital promotional materials, campaign support, content planning, and other marketing-related deliverables described in the applicable service offering.

Writing & Translation

We provide writing and translation services for websites, articles, service pages, marketing materials, business communications, and other agreed purposes. Project requirements, language combinations, content length, deliverable formats, and any applicable revision terms are determined by the selected service description or the confirmed project scope.

How Our Service Process Works

We aim to make the service process clear and straightforward before work begins.

Customers select an available service through our website or submit the information required for a customized project. Depending on the nature of the service, we may request project specifications, written content, brand materials, design references, website information, technical access, source files, or other materials necessary to complete the work.

For customized projects, relevant requirements may be reviewed before the scope, price, deliverables, and estimated completion timeframe are confirmed.

Once an order has been confirmed and the required information is available, work proceeds according to the applicable service description and agreed project requirements.

If additional work is requested outside the original scope, any applicable changes to pricing, deliverables, or estimated completion time will be communicated before the additional work proceeds.

Pricing and Payment

Prices for fixed-scope services are displayed on the applicable service page or checkout page.

For services requiring customized work, pricing may depend on the project’s complexity, scope, technical requirements, and expected deliverables. Where a separate quotation is necessary, the applicable price and project scope will be communicated to the customer before payment or before additional paid work is undertaken.

Customers can review the applicable price and order information before completing a purchase. Any agreed additional charges will be communicated before the customer is asked to authorize the additional work.

Payments are processed through the payment methods made available during checkout. Customers should ensure that the order details, selected service, and applicable price are correct before submitting payment.

Digital Delivery

Solths provides digital services and does not ship physical goods.

Completed work may be delivered electronically through email, digital download links, cloud storage, online collaboration platforms, project management systems, website or WordPress environments, or another electronic delivery method appropriate to the service.

Depending on the service purchased, deliverables may include digital documents, design files, written content, edited multimedia files, website updates, development work, marketing materials, or other agreed digital outputs.

Delivery times vary depending on the selected service, project complexity, required customer materials, feedback, revisions, and other requirements specified in the applicable service offering.

Customers are informed of the applicable delivery expectations through the service description, order confirmation, or project communication. Where a project depends on customer-provided information, access, approvals, or feedback, the estimated completion timeframe may be affected by the time required to receive those items.

Physical shipping, postage, and physical product delivery procedures do not apply to our services.

Revisions and Project Changes

Revision availability depends on the service purchased and the applicable service terms.

Where revisions are included, customers may request eligible changes within the stated revision allowance and project scope. Revision requests should identify the specific adjustments required and remain consistent with the original project requirements.

Requests that introduce new features, substantially change the original direction, add deliverables, or otherwise exceed the agreed scope may be treated as additional work.

Any applicable additional charges or changes to the estimated delivery timeframe will be communicated before the additional work proceeds.

Customers are encouraged to review delivered work and communicate any eligible revision requests within the timeframe stated in the applicable service description or project agreement.

Cancellations and Refunds

Cancellation and refund eligibility depends on the nature of the digital service purchased, the applicable service terms, and the status of the project when the request is received.

A service that has not yet commenced may be treated differently from a project that is already in progress, substantially completed, or delivered. Where work has commenced, the amount of work performed, the agreed scope, and the deliverables already provided may be relevant when assessing a cancellation or refund request.

Customers should review our Cancellation & Refund Policy before placing an order for detailed information regarding cancellation requests, work already commenced, completed services, delivered digital files, and refund eligibility.

To request a cancellation or refund review, customers should contact our customer service team and provide their order details and the reason for the request. Each request will be reviewed according to the applicable policy and circumstances.

Nothing in our policies is intended to exclude or limit any non-waivable statutory rights or consumer protections that apply under applicable law.

Customer Support

Customers may contact our support team regarding:

Questions before purchasing a service
Order confirmation and payment questions
Project requirements and deliverables
Required materials, information, or technical access
Project progress and estimated completion times
Digital delivery and file access
Eligible revision requests
Cancellation or refund requests
Other questions or concerns relating to an order or service

When contacting us about an existing order, customers should provide sufficient order or project information to help us identify and review the request.

We aim to respond to customer inquiries within a reasonable timeframe. Response and resolution times may vary depending on the nature and complexity of the request and whether additional information is required.

Our Commitment

We aim to maintain a professional, transparent, and customer-focused service process throughout each project.

Our service descriptions are intended to explain what customers are purchasing, and project-specific requirements are clarified where necessary before or during the service process.

We focus on:

Clear descriptions of services and expected deliverables
Transparent pricing and project quotations
Defined project requirements and responsibilities
Reasonable delivery expectations
Professional customer communication
Electronic delivery of completed work
Clear revision and project-change procedures
Accessible customer support
Published cancellation, refund, privacy, and service terms

We understand that each project may have different requirements. Our objective is to establish clear expectations and provide services in accordance with the applicable order details and agreed scope.