Terms of Service

These Terms of Service govern your access to and use of the Solths website and the digital services provided by SITEALERA, INC.

By accessing our website, submitting an inquiry, placing an order, making a payment, or engaging our services, you agree to these Terms of Service and any additional terms applicable to the service or project you purchase. If you do not agree to these Terms, please do not use our website or services.

1. General Terms

By accessing or using this website, you represent that you are at least 18 years of age or that you are using this website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

By accessing our website, submitting an inquiry, purchasing a service, or entering into a project with SITEALERA, INC., you agree to comply with these Terms of Service and all applicable laws and regulations.

You must not use our website or services for any unlawful, fraudulent, abusive, unauthorized, misleading, or harmful purpose, or in any manner that infringes our rights or the rights of another person or organization.

You must not upload, transmit, distribute, or introduce viruses, malware, ransomware, spyware, malicious code, or other harmful technology that may interfere with the operation, security, integrity, or availability of our website, systems, platforms, or services.

A violation of these Terms may result in suspension or termination of access to our website or services, subject to applicable law and any rights or obligations arising from an existing service agreement.

2. General Conditions

SITEALERA, INC. reserves the right to refuse, suspend, restrict, modify, or discontinue website access, a service, a project, or a transaction where permitted by applicable law or reasonably necessary for legal, security, operational, payment, or business purposes.

Communications and digital project activities may be transmitted or managed through electronic communication networks, cloud infrastructure, project management platforms, website environments, hosting providers, payment processors, and other third-party technologies.

Payment information may be processed by third-party payment providers using their applicable security measures. We do not require customers to provide complete payment card information through ordinary email or customer support communications.

You must not reproduce, duplicate, distribute, publish, license, resell, reverse engineer, or otherwise exploit website content, branding, software, documents, or other protected materials belonging to SITEALERA, INC., except where expressly permitted by applicable law or written agreement.

Ownership and permitted use of specific project deliverables are determined by the applicable service description, quotation, project agreement, licence terms, or other written agreement. Nothing in this section transfers ownership of materials beyond the rights expressly granted.

3. Website Information

We make reasonable efforts to ensure that information published on this website is accurate, relevant, and current. However, website information may occasionally contain typographical, technical, pricing, availability, or other errors.

Information published on our website is provided for general informational purposes and should not be considered legal, financial, accounting, tax, or other regulated professional advice.

We may update, correct, replace, suspend, or remove website content, service descriptions, pricing, features, or other information where reasonably necessary.

Changes to general website information will not retrospectively alter a confirmed project agreement unless otherwise agreed or required by applicable law. If a material error affects an order already placed, we will address it in accordance with the applicable agreement and legal requirements.

4. Services and Pricing

Solths provides professional digital services in the following categories:

Development & IT
Logo Design
Video & Audio
Marketing
Writing & Translation

Our services are intended for businesses, professionals, entrepreneurs, organizations, and other customers requiring digital creative, technical, marketing, communication, or content-related work.

Service descriptions, prices, deliverables, estimated completion times, included revision allowances, customer responsibilities, and other applicable conditions are displayed on the relevant service page or otherwise communicated before or during project confirmation.

Customized projects may require additional consultation, requirements, specifications, quotations, or written confirmation before work begins.

Prices and service availability may change from time to time. Changes will not ordinarily affect a previously confirmed order or project unless otherwise agreed or required by applicable law.

Any additional fees relating to work outside the original service scope will be communicated before that additional work proceeds.

5. Service Scope and Deliverables

Services are performed according to the applicable service description, order details, quotation, proposal, project scope, statement of work, or other written agreement between SITEALERA, INC. and the customer.

Depending on the service purchased, deliverables may include:

Website development, configuration, or modifications.
Technical implementation and IT-related work.
Logo designs and digital design files.
Source files, where expressly included.
Visual assets and brand materials.
Video production, editing, animation, and motion graphics.
Audio production and editing.
Digital marketing materials and campaign assets.
Written content and translations.
Research and reports.
Technical documentation.
Other digital deliverables expressly included within the agreed scope.

The specific quantity, format, scope, and completion requirements of deliverables depend on the service or package purchased. Examples listed in this section do not mean that every service includes all of these deliverables.

Customers should review the applicable service description, deliverables, pricing, revision terms, required materials, and estimated timeframe before placing an order.

Requests for work materially outside the original project scope may be treated as additional work and may require additional fees and project time. Any applicable charges and revised timeframe will be communicated before the additional work proceeds.

6. Digital Delivery — No Physical Goods

Solths provides digital services and electronically delivered project work. We do not ship physical products as part of the services offered through this website.

Depending on the service purchased and the agreed project scope, completed work may be delivered through:

Email.
Secure download links.
Cloud storage.
Online collaboration platforms.
Project management systems.
WordPress or another website environment.
Another electronic delivery method agreed with the customer.

Final file formats depend on the service purchased and the applicable service description. Examples may include PNG, JPG, SVG, PDF, DOCX, MP4, WAV, or other suitable digital formats. These examples are illustrative and do not guarantee that every format or editable source file is included in every service.

Where work is implemented directly within a customer’s WordPress installation, website, account, or other digital environment, the service may be considered delivered when the agreed implementation has been completed and made available for review, rather than when separate files are transferred.

Customers are responsible for providing accurate delivery details, required account access, and any materials reasonably necessary for the agreed delivery method.

Delivery procedures, estimated timeframes, customer responsibilities, and other delivery conditions are further described in our Service Delivery Policy and the applicable service description.

7. Project Timelines

Estimated completion times may vary depending on:

Service type.
Project complexity.
Agreed deliverables.
Customer requirements.
Availability of required information and materials.
Customer feedback and approvals.
Included revision requests.
Technical limitations.
Third-party services.
Changes to project scope.

Where a customer is required to provide content, files, website access, technical information, approvals, or other materials, the project schedule may depend on timely receipt of those materials.

Unless expressly stated otherwise in the applicable service description or written agreement, completion times are estimates rather than guaranteed deadlines.

Customer-requested changes or additional work outside the original scope may result in an adjusted completion timeframe. We will make reasonable efforts to communicate material changes to an expected project timeline where appropriate.

8. Customer Responsibilities

Customers are responsible for providing accurate and complete information reasonably required to perform the purchased service.

Depending on the project, customers may be required to provide:

Project requirements.
Brand information.
Images or visual materials.
Written content.
Website information.
WordPress or technical access.
Project references.
Required approvals.
Feedback.
Other information necessary to perform the agreed service.

Customers represent that they have the necessary rights, permissions, and authorizations to provide materials submitted to us and to permit their use for the requested project.

Customers should provide access credentials only where reasonably necessary for the agreed service and should use secure methods to share sensitive access information where possible. Customers should avoid sending passwords or full payment card details through ordinary email.

Customers are responsible for maintaining appropriate backups of their websites, files, and systems before authorizing changes where relevant, unless backup services are expressly included in the purchased scope.

Delays caused by missing customer information, materials, access, approvals, or feedback may result in corresponding changes to the project schedule.

9. Revisions and Additional Work

Where revisions are included in a purchased service, they will be provided according to the applicable service description, service package, or agreed project scope. The number of included revision rounds and any applicable limitations should be stated in the relevant service details or project agreement.

Revision requests should remain within the original project requirements and direction.

Requests involving new concepts, substantial redesigns, additional pages, new functionality, expanded content, additional research, new marketing requirements, or other deliverables outside the original scope may constitute additional work.

Additional work is not automatically included in the original purchase or revision allowance. Any applicable additional charges and material changes to the estimated completion timeframe will be communicated before the additional work proceeds.

This section does not limit our responsibility to address work that materially fails to meet the agreed requirements or any remedies available to the customer under applicable law.

10. Billing and Payment Information

Customers agree to provide accurate, complete, and current billing, payment, business, and contact information when purchasing or requesting our services.

Payment must be successfully authorized or otherwise confirmed before work begins where payment is required in advance.

For customized projects, a quotation, deposit, project confirmation, milestone payment, or other agreed payment arrangement may apply. The applicable payment conditions will be communicated before the customer commits to the project.

Payments may be processed through third-party payment service providers. Payment providers may process transaction information in accordance with their own terms, privacy policies, regulatory obligations, and security procedures.

We may refuse, suspend, delay, or cancel an order or transaction where fraud, unauthorized payment activity, material payment disputes, inaccurate information, or other suspicious or unlawful activity is reasonably suspected, subject to applicable law and any contractual obligations.

Customers should review our Service Delivery Policy, Cancellation & Refund Policy, Privacy Policy, and other applicable policies for additional information concerning payment, delivery, refunds, privacy, and customer responsibilities.

11. Cancellations and Refunds

Cancellation and refund eligibility depends on the purchased service, project status, amount of work completed, delivery status, and circumstances of the request.

Where a cancellation request is received before work has started, the order may be eligible for a full refund in accordance with our Cancellation & Refund Policy.

Where work has already started, any eligible refund may take into account work already completed, the agreed project scope, and other relevant circumstances.

Customers who believe that delivered work materially differs from the agreed scope should contact our customer support team within the reporting period described in our Cancellation & Refund Policy.

If a refund is approved, it will generally be initiated within the timeframe stated in that policy. The time required for funds to appear in the customer’s account may depend on the payment processor, card issuer, bank, or financial institution.

Nothing in these Terms or our refund policy limits statutory rights or remedies that cannot lawfully be excluded or restricted.

12. Third-Party Services

Our website and services may use or interact with third-party providers, including:

Payment processors.
Website hosting providers.
Cloud storage providers.
Communication platforms.
Project management systems.
Analytics providers.
Software providers.
WordPress technologies.
APIs and plugins.
Advertising platforms.
Security and fraud-prevention services.

Third-party providers operate independently and may be governed by their own terms, privacy policies, licences, and operating conditions.

We do not control the continued availability, operation, security, policies, or performance of independent third-party services. However, this statement does not exclude any responsibility that may apply to us under an agreed service scope or applicable law.

Where a project depends on a third-party platform or technology, the customer’s use of that service may also be subject to the applicable provider’s terms. Third-party changes, outages, restrictions, or discontinuation may affect project functionality or delivery.

13. Third-Party Links

Our website may contain links to external websites, software platforms, or online resources.

The inclusion of a third-party link does not necessarily constitute endorsement of the third party or its products, services, policies, or practices.

We are not responsible for the content, security, availability, functionality, or privacy practices of independent third-party websites, except to the extent responsibility cannot lawfully be excluded.

Customers should review the applicable terms and privacy policies before using third-party services or submitting personal information to external websites.

14. Intellectual Property and Project Materials

Website content, branding, text, graphics, software, documents, and other materials owned by SITEALERA, INC. remain protected by applicable intellectual property laws.

Ownership or licence rights relating to customer project deliverables depend on the applicable service description, project agreement, licence terms, or other written agreement. Customers should review those terms to understand whether a deliverable is transferred, licensed, or provided subject to specific use restrictions.

Unless otherwise agreed, customers remain responsible for ensuring that materials supplied to us may legally be used for the requested project.

Third-party assets, software, fonts, stock content, plugins, themes, or other licensed materials may remain subject to the rights and licence conditions of their respective owners. Where a deliverable incorporates such materials, the customer may need to comply with the relevant third-party licence terms.

No ownership or licence rights beyond those expressly granted under the applicable agreement are transferred by these Terms.

15. Customer Feedback and Submissions

If you voluntarily submit comments, reviews, testimonials, suggestions, or project feedback, you represent that you have the right to provide that content.

We may use customer feedback for internal service evaluation, quality improvement, and other legitimate business purposes, subject to applicable privacy, confidentiality, intellectual property, and contractual requirements.

Any public use of identifiable customer testimonials, project materials, or other customer-specific content will be subject to applicable permissions and legal requirements.

We may decline or remove submissions that are unlawful, fraudulent, misleading, abusive, defamatory, infringing, or otherwise inappropriate.

Submitting feedback does not automatically grant us ownership of your content or authorize us to publish confidential project information.

16. Personal Information

Personal information is collected, processed, stored, and handled as described in our Privacy Policy.

Depending on how customers interact with us, personal information may be processed for purposes including:

Processing orders.
Providing services.
Customer support.
Project communication.
Digital delivery.
Payment administration.
Security and fraud prevention.
Accounting and legal compliance.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no Internet transmission, electronic communication system, or electronic storage method can be guaranteed to be completely secure.

Customers should review our Privacy Policy for further information about the categories of information we collect, how information is used and shared, retention practices, and applicable privacy rights.

17. Errors, Inaccuracies and Omissions

Our website or service materials may occasionally contain errors, inaccuracies, omissions, or outdated information relating to service descriptions, pricing, availability, project timelines, promotional information, or other published content.

We reserve the right to correct errors, update information, revise service descriptions, or remove inaccurate content where reasonably necessary.

If an error materially affects an order already placed, we will address the matter in accordance with applicable law and the circumstances of the transaction. We will not rely on a general right to correct website information to disregard obligations that have already become binding.

18. Prohibited Uses

You must not use our website or services to:

Violate applicable laws or regulations.
Commit or facilitate fraud.
Infringe intellectual property rights.
Violate privacy, confidentiality, or contractual rights.
Submit materially false or deceptive information.
Introduce malware or malicious code.
Attempt unauthorized access to systems or accounts.
Interfere with website or service security.
Engage in abusive or harmful conduct.
Provide materials you are not authorized to use.
Facilitate unlawful or prohibited activities.
Resell or exploit materials contrary to applicable rights or agreed licence terms.

We may investigate suspected violations and restrict or terminate access where we reasonably believe these requirements have been violated, subject to applicable law and any obligations arising from an existing agreement.

19. Service Results and Disclaimer

We aim to provide our services with reasonable care and skill and in accordance with the agreed project requirements.

However, unless expressly agreed otherwise, we do not guarantee that a particular logo, website, animation, video, audio project, marketing activity, written content, translation, technical service, or other deliverable will achieve a particular commercial, financial, marketing, search-engine, audience, or business result.

Outcomes may depend on factors outside our reasonable control, including market conditions, customer decisions, third-party platforms, advertising systems, search algorithms, competition, website infrastructure, and user behaviour.

Our website may also experience temporary interruptions or technical issues. We do not guarantee uninterrupted access to the website or the continuous availability of independent third-party services.

Nothing in these Terms excludes or restricts any statutory rights, warranties, remedies, or protections that cannot lawfully be excluded or restricted under applicable law.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Subject to applicable law, SITEALERA, INC. will not be responsible for indirect or consequential losses to the extent such losses may lawfully be excluded and arise from circumstances outside the agreed service scope or our reasonable control.

Where legally permitted, our aggregate liability arising from a particular service will not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

The limitations in this section do not apply where applicable law prevents such limitation, including any liability that cannot lawfully be excluded or limited.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable claims, losses, liabilities, costs, or expenses resulting from:

Your unlawful misuse of our website or services.
Your material breach of these Terms.
Your infringement of third-party rights.
Materials you provide without the necessary rights or authorization.
Fraudulent, unlawful, or intentionally harmful instructions or conduct.

Any responsibility under this section will be assessed in accordance with applicable law and the circumstances of the claim.

Nothing in this section requires a customer to indemnify us for our own liability where such indemnification would be prohibited by applicable law.

22. Suspension and Termination

These Terms apply while you access our website or use our services. Individual service agreements may also remain effective according to their own terms.

We may suspend, restrict, or terminate access to our website or services where reasonably necessary because of:

A material violation of these Terms.
Unlawful activity.
Fraud or suspected fraudulent activity.
Security concerns.
Outstanding payment obligations.
Abuse of our website or services.
Applicable legal or regulatory requirements.

Where reasonably practicable, we may provide notice or an opportunity to address the issue before taking action. This does not prevent us from acting promptly where necessary to protect security, comply with law, or prevent suspected fraud or harm.

Termination does not affect rights or obligations accrued before termination, including outstanding payment obligations, approved refunds, intellectual property rights, confidentiality requirements, or provisions intended to survive termination.

Any cancellation, termination, or suspension of a purchased service remains subject to applicable contractual obligations and mandatory legal rights.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied or modified to the maximum extent permitted by applicable law.

If the provision cannot be applied or modified lawfully, it will be severed to the extent necessary. The remaining provisions will continue in effect, provided that the remaining Terms remain enforceable under applicable law.

24. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles that would require the application of another jurisdiction’s laws.

Subject to any mandatory consumer rights, statutory protections, and jurisdiction rules that apply under applicable law, disputes arising from or relating to these Terms, this website, or our services will be subject to the jurisdiction of the competent state or federal courts located in Delaware.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer rights or other legal protections available under applicable law.

25. Changes to These Terms

We may update these Terms of Service where reasonably necessary to reflect changes to our services, website, business practices, technology, third-party providers, or applicable legal requirements.

Updated Terms will be published on this website. The updated version will apply from its stated effective date or, if no effective date is stated, from the date it is published, subject to applicable law.

Changes will not ordinarily alter the terms applicable to work already confirmed unless agreed with the customer or required by applicable law.

Customers are encouraged to review this page periodically for updates.

26. Sanctions and Legal Compliance

Our services may not be used where providing the requested service would violate applicable sanctions, embargoes, export controls, trade restrictions, or other applicable legal requirements.

Customers must not knowingly use our services for prohibited transactions or unlawful activities.

SITEALERA, INC. may refuse, suspend, restrict, or terminate an order, project, transaction, or service where reasonably necessary to comply with applicable laws, sanctions restrictions, governmental requirements, payment-provider requirements, or other legal obligations.

Any such action will be subject to applicable law and any rights or obligations that cannot lawfully be excluded.

27. Contact and Customer Support

If you have questions about these Terms, an existing order, project requirements, digital delivery, payment, cancellation, refund, or another service-related matter, please contact our customer support team.

When contacting us about an existing order, please provide sufficient order or project information to allow us to identify and review your request.

We aim to respond to customer inquiries within 24–48 business hours. More complex matters may require additional time for investigation or clarification.