Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At Solths, operated by SITEALERA, INC., we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, place an order, make a payment, request information, or use our digital services.

Our services include Development & IT, Logo Design, Video & Audio, Marketing, and Writing & Translation. All services are provided digitally through electronic communications, online collaboration tools, digital files, download links, or other agreed electronic delivery methods. We do not sell or ship physical products as part of the digital services offered through this website.

We do not sell or rent personal information to third parties for their own marketing purposes. We take reasonable steps to limit the collection and use of personal information to legitimate business, contractual, operational, security, and legal purposes.

02. Information We Collect

Depending on how you interact with Solths, we may collect information including:

Full name
Company or organization name
Email address
Telephone number
Billing or business address
Order and transaction information
Services purchased
Project requirements and instructions
Website or business information relevant to the requested service
Files, documents, images, content, and other materials provided for a project
Communications between you and our team
Technical and website usage information
Information relating to project progress, approvals, feedback, and revision requests
Any other information you voluntarily provide

We aim to collect only information reasonably necessary for the relevant business, contractual, technical, or legal purpose.

Where customers provide project materials containing personal information about other individuals, customers are responsible for ensuring that they have the necessary authority to provide those materials to us.

Customers should avoid submitting sensitive personal information that is not reasonably required to perform the requested service.

03. How We Use Your Information

Personal information may be used to:

Process and manage service orders
Respond to inquiries and support requests
Understand project requirements
Prepare quotations or project information
Provide the digital services purchased
Communicate regarding orders, projects, revisions, approvals, and delivery
Deliver completed digital work electronically
Process and maintain transaction records
Handle cancellations, refunds, and payment-related inquiries
Maintain customer and business records
Operate and improve our website
Monitor website performance
Protect against fraud, misuse, unauthorized activity, and security threats
Troubleshoot technical issues
Manage project files and materials required for the agreed work
Verify that requested changes remain within the purchased service scope
Meet accounting, tax, contractual, regulatory, and legal requirements
Establish, exercise, or defend legal claims where necessary

We use personal information only where there is an appropriate purpose and legal basis for doing so. Project information and materials are used to perform and administer the service requested by the customer and are not intentionally used for unrelated purposes.

04. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on:

Contractual necessity — where processing is necessary to provide a service you have requested, process an order, manage a project, communicate about deliverables or revisions, or fulfill our contractual obligations.

Legitimate interests — where processing is reasonably necessary for operating, securing, administering, and improving our business and services, preventing fraud, maintaining business records, and resolving disputes, provided those interests are not overridden by applicable privacy rights.

Legal obligations — where information must be processed or retained to comply with applicable legal, accounting, tax, regulatory, or other requirements.

Consent — where you have provided consent for a specific activity, such as certain marketing communications or non-essential tracking technologies, where consent is required.

Where processing relies on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

05. Orders and Project Information

When you purchase or request a service, we may collect information necessary to process the order and complete the project.

Depending on the service, this may include project instructions, design references, brand information, written content, website information, technical requirements, files, images, documents, audio or video materials, and other information reasonably necessary to complete the agreed work.

For WordPress, website development, or other technical services, customers may need to provide temporary access to relevant systems.

Customers should provide only the access reasonably necessary to complete the agreed work and should avoid sending sensitive credentials through unsecured communication channels where alternatives are available. Where possible, customers should use restricted user accounts or other secure access-sharing methods and revoke temporary access when it is no longer required.

Information provided for a project is used to provide and administer the applicable service and for related business purposes described in this Privacy Policy.

Project information may also be used to review customer feedback, implement revisions included in the purchased service, confirm approvals, and resolve questions about the scope or completion of the work.

Customers are responsible for ensuring that they have the necessary rights, permissions, or authorizations to provide any materials submitted for a project.

06. Payments and Transaction Information

Payments may be processed through third-party payment service providers.

When you make a payment, information necessary to process the transaction may be provided directly to the applicable payment processor. This may include information such as your name, billing information, transaction amount, currency, order information, payment method information, and other information required to authorize, process, secure, or verify the transaction.

Payment providers may also process information for fraud prevention, regulatory compliance, dispute management, and transaction security in accordance with their own terms and privacy policies.

Solths does not require customers to provide complete payment card details directly by email or ordinary customer support communications.

We may receive and retain transaction-related information from payment providers, such as transaction identifiers, payment status, amount paid, payment method type, refund information, and other records necessary to manage an order or meet our business, accounting, legal, and regulatory obligations.

Payment information may also be used to investigate disputed transactions, verify order status, administer applicable refunds, and respond to payment-related inquiries.

We do not control the independent data processing practices of third-party payment providers. Customers should review the privacy policy of the payment provider presented during checkout for further details about its handling of payment information.

07. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Provide essential website functionality
Maintain website and checkout functionality
Remember user preferences
Support security and fraud prevention
Understand website usage
Monitor website performance
Improve the browsing experience

Cookies may be set directly by our website or by third-party services integrated into the website.

Depending on the technologies enabled, cookies or similar identifiers may collect information about browser settings, website interactions, session activity, and general usage patterns.

You may be able to manage or disable cookies through your browser settings and, where available, website cookie controls. Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent as required.

Disabling certain cookies may affect website, checkout, account, or other functionality.

The specific cookies and similar technologies used depend on the website configuration and the third-party tools actually enabled on Solths.

08. Website Analytics and Technical Information

When you access our website, certain technical information may be collected automatically.

Depending on the technologies used, this may include:

IP address
Browser type
Device type
Operating system
Referring website or source
Pages viewed
Approximate geographic information derived from technical data
Date and time of access
Website interaction and usage information
Technical and security information

This information may be used for website analytics, security, fraud prevention, troubleshooting, performance monitoring, and improving our website and services.

Where analytics or similar tools are provided by third parties, those providers may process technical information in accordance with their applicable terms, privacy policies, and legal obligations.

We do not intentionally collect precise location information unless it is specifically necessary for a disclosed purpose and is collected through an appropriate process.

09. Third-Party Service Providers

We may use third-party providers where reasonably necessary to operate our business and provide our services.

These providers may include:

Payment processors
Website hosting and infrastructure providers
Cloud storage providers
Email and communication services
Analytics providers
Project management and collaboration platforms
WordPress and website technology providers
Security and fraud-prevention services
Accounting, administrative, or professional service providers

These providers may receive or process information necessary to perform the relevant service. For example, payment providers may process transaction information, email providers may process contact details and communications, and file storage or collaboration providers may process project materials required for digital service delivery.

We seek to limit the information shared with service providers to what is reasonably necessary for the relevant function. Where appropriate, providers are expected to protect information in accordance with their contractual responsibilities and applicable legal requirements.

Some providers may independently determine how certain information is processed under their own privacy policies and legal obligations, particularly payment processors and other regulated service providers.

Personal information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, investigate fraud or misuse, or protect the security of customers, our website, or our business.

Solths does not authorize third-party providers to use customer project materials for unrelated purposes where their role and contractual arrangements restrict such use.

10. International Data Transfers

SITEALERA, INC. is identified as the operator of Solths at the following address: 131 Continental Dr, Suite 30S, City of Newark, County of New Castle, Delaware 19713, United States.

Some third-party providers may process or store personal information outside the United States or the country in which a customer is located.

Where applicable data protection law requires safeguards for an international transfer, appropriate measures will be used as required by applicable law.

The countries in which information is processed may depend on the hosting infrastructure, payment providers, communication platforms, file storage services, and other third-party tools used to operate the website and provide digital services.

Third-party providers may also process information according to their own privacy policies and applicable legal obligations.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Retention periods may depend on:

The nature of the information
The service provided
Whether an active customer or project relationship exists
Accounting and transaction record requirements
Tax or regulatory requirements
Fraud prevention and security requirements
Dispute resolution
The time needed to administer agreed project revisions or customer support
Establishing, exercising, or defending legal claims

Order and payment records may be retained for the period necessary to meet applicable accounting, tax, legal, and regulatory requirements.

Project files and materials may be retained while a project is active and for a reasonable period afterward when necessary to complete agreed work, address eligible revision requests, provide customer support, or resolve disputes.

We do not promise a fixed retention period for every category of information because the appropriate period may depend on the circumstances and applicable legal requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to any lawful retention obligations.

Customers should retain their own copies of important source materials and final digital deliverables.

12. Data Security

We maintain reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Depending on the nature of the information and service, these measures may include access controls, account protections, restricted administrative access, SSL/TLS encryption where supported, security monitoring, and other appropriate safeguards.

Access to customer project materials should be limited to individuals or service providers who reasonably need that information to perform authorized business functions.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take appropriate precautions when providing account access, credentials, files, or other information required for a project. We recommend using secure access-sharing methods and avoiding the transmission of unnecessary sensitive information.

If we become aware of a security incident involving personal information, we will take appropriate steps to investigate and address it and provide notification where required by applicable law.

13. Marketing Communications

Where required, we obtain appropriate consent before sending promotional or marketing communications.

Marketing communications may include information about our services, company updates, service announcements, or other relevant business information.

You may opt out of marketing communications at any time through an available unsubscribe mechanism or by contacting us at [email protected].

Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to process an order, manage an active project, request information required to complete a service, communicate revision or delivery details, provide customer support, or comply with applicable obligations.

We do not sell or rent customer email addresses to third parties for their own independent marketing campaigns.

14. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights regarding your personal information, including the right to request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of information in certain circumstances
Restriction of certain processing
Objection to certain processing
Withdrawal of consent where processing relies on consent
A copy or transfer of certain information where applicable
Information about certain categories of personal information collected, used, or disclosed, where required by applicable law
Review or appeal of a privacy request decision where applicable law provides that right

These rights are subject to applicable legal requirements and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations, maintain accounting records, prevent fraud, or establish or defend legal claims.

We may need to verify your identity before processing certain privacy requests to protect personal information against unauthorized access or disclosure.

Privacy-related requests may be submitted to [email protected].

Please identify the right you wish to exercise and provide sufficient information for us to locate the relevant records. We will review and respond to your request within the period required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right available to you under applicable law.

15. Children’s Privacy

Our services are intended for businesses, professionals, entrepreneurs, organizations, and individuals capable of entering into the applicable service arrangement.

We do not knowingly collect personal information from children where such collection would require parental or guardian authorization under applicable law and that authorization has not been obtained.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so the matter can be reviewed.

Where required by applicable law, we will take reasonable steps to address the information concerned.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology, third-party providers, or applicable legal requirements.

When this policy is updated, the revised version will be published on this website with an updated effective or revision date where appropriate.

If we introduce a material change to how personal information is collected or processed, we will provide any notice or obtain any consent required by applicable law.

We encourage customers and website visitors to review this Privacy Policy periodically.

17. Contact Us About Privacy

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us using the information below.