Email Deliverability & DNS Authentication Configuration Service

 

Service Overview

Improve email delivery reliability through domain authentication reviews, DNS configuration, and troubleshooting of common email delivery issues. This service helps businesses identify authentication failures, configuration errors, and factors that may cause messages to be rejected, delayed, or delivered to spam folders.

What This Service Includes

– SPF Configuration: Review or configure SPF records to identify authorized email-sending services.
– DKIM Setup: Configure DKIM authentication where supported by the email provider.
– DMARC Configuration: Set up DMARC records according to the domain’s authentication requirements.
– DNS Troubleshooting: Identify incorrect, missing, or conflicting DNS records.
– Deliverability Review: Investigate common email rejection, delay, and spam-folder issues.
– Blacklist Checks: Review available domain or sending IP blocklist information.
– Business Email Support: Troubleshoot supported domain-based email and mailbox settings.
– Google Workspace Support: Assist with domain verification, DNS configuration, and authentication settings.
– Email Platform Integration: Review sending and authentication configurations for compatible email marketing and transactional email platforms.

Supported Email Platforms

Depending on the existing setup, support may include Google Workspace, Mailchimp, SendGrid, GetResponse, Constant Contact, HubSpot, Brevo, ActiveCampaign, Klaviyo, and other compatible email platforms.

Available support depends on provider capabilities, account permissions, and the purchased service scope.

Service Process

1. Initial Assessment: Review the affected domain, email provider, sending setup, and reported issues.
2. DNS Inspection: Examine relevant SPF, DKIM, DMARC, and other applicable records.
3. Configuration: Apply agreed changes using the appropriate provider settings.
4. Verification: Check record visibility and available authentication results after DNS propagation.
5. Final Review: Summarize completed work, remaining issues, and recommended next steps.

Customer Requirements

Customers must provide the affected domain, email provider, a description of the issue, and relevant error messages or authentication reports, if available. Access to DNS management or email administration settings may be required.

Customers must be authorized to manage the domain and email accounts involved. Required information and access must be provided securely before work begins.

Final Deliverables and File Formats

Depending on the purchased scope, final deliverables may include:

– Completed or updated SPF, DKIM, and DMARC configuration.
– Verification results for applicable email authentication records.
– A summary of identified issues and completed troubleshooting.
– Technical recommendations for unresolved delivery or reputation issues.

Results and recommendations will be delivered electronically through email or the relevant administration platform. Where a report is included in the purchased package, it will be provided as a PDF document or an email summary, as appropriate. Editable DNS values or configuration instructions may be provided in plain-text format where applicable.

Only deliverables included in the purchased service will be provided.

Service Duration

Work begins after payment confirmation, receipt of the required information and access, and confirmation of the service scope.

The estimated completion time is 2–3 business days for a standard configuration or troubleshooting request. More complex issues, third-party provider response times, and DNS propagation may extend the timeframe. If the project requires additional time, the customer will be informed.

Revisions and Follow-Up

The service includes one round of revisions or follow-up adjustments related to the original agreed scope, provided the required access and information remain available.

Requests involving new domains, additional email platforms, new sending infrastructure, or issues outside the original scope are not included in this allowance and may require a separate service purchase or additional fee.

Additional Fees and Scope Changes

The listed service covers only the work specified in the purchased package. Additional fees may apply to extra domains, multiple platforms, extensive infrastructure troubleshooting, email system migration, ongoing monitoring, or other work beyond the agreed scope.

Any additional charges and changes to the estimated completion time will be explained to the customer and approved before the additional work begins. No extra work will be charged without prior agreement.

Service Limitations

Correct SPF, DKIM, and DMARC configuration can support email authentication and domain protection, but it cannot guarantee inbox placement, uninterrupted delivery, or removal from a blocklist. Blocklist operators control removal decisions. Results also depend on domain reputation, sending practices, recipient systems, provider policies, and other external factors.

Digital Service Delivery

This is a remote technical service. No physical products or shipping are involved. Work and deliverables are provided electronically through email or the relevant administration platform.